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FAQs

Order Information

DO YOU OFFER FINANCING?

Yes, we partner with Affirm to provide 3, 6, or 12 month financing options on items listed on the website. 

WHEN WILL MY ORDER SHIP?


Every item in our shop has current production times listed within the description. These dates are an accurate time frame for when to expect your order to be shipped by based on the day you purchase. The shipping speed depends on the option you select during checkout. If you require your item to be delivered by a specific day, we recommend letting us know in the order notes or reach out to us via email at hello@valeriemadison.com

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

A shipping email confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 48 hours for the tracking information to be updated in the tracking link provided.

I LIVE IN THE SEATTLE AREA; CAN I PICK UP MY ORDER WHEN IT'S FINISHED?

Yes! You can choose in-store pickup at checkout. You'll be asked to choose a pick-up time when your order is complete.

CAN I MODIFY MY ORDER?

Please contact us immediately to see if we can change your order. 

WHAT IS THE RETURN POLICY?

View our full return policy here.

General

DO YOU HAVE A STORE FRONT?

We are opening a store in the Seattle neighborhood of Madrona very soon! 

HOW DO I FIND OUT MY RING SIZE?

For the most accurate size, visit our studio. If you're unable to visit we sell the second closest thing: the same ring sizers we use in-house. 

DO YOU OFFER RESIZING?

Include a helpful and informative answer to the frequently asked question here.

WHAT IF I DON'T SEE MY RING SIZE LISTED?

Please don't hesitate to reach out if you don't see your ring size available. We can certainly accommodate most sizes as a custom order. 

DO YOU OFFER APPRAISALS?

Appraisals are available for $150. They are conducted by Seattle's top independent jewelry appraiser. Let us know if you would like your ring appraised and we can do this for you on your behalf and will send an invoice. 

DO YOU OFFER A WARRANTY?

Of course! You can read more information here.

I HAVE MY OWN STONE; CAN I PURCHASE YOUR RING AS A SETTING?

We do not sell our rings unset. 

CAN I PICK YOUR BRAIN ABOUT STARTING A JEWELRY BUSINESS?

Sorry, not at this time. As much as we want to encourage others to hone in on their talents and take that leap of faith, we must spend our limited time prioritizing the clients we serve. 

ARE YOUR METALS RECYCLED?

Our recycled metals have been certified by third party SCS Global Services as 100% recycled. The only exception is our chains, which we (and most jewelers) are unable to verify as recycled.

ARE ITEMS SOLID GOLD?

Yes, all Valerie Madison pieces exclusively use solid gold. Products are never dipped, plated, or filled. All components including chains, earring posts and backs are solid gold.

Custom Orders

DO YOU ACCEPT CUSTOM ORDERS?

Yes, we do accept custom orders fir engagement rings only, so long as they fall within our design aesthetic. More info on that here.

WHAT IS THE MINIMUM COST FOR A CUSTOM ORDER?

$2,500. Orders are frequently in the $3,000 - $5,000 range but often run higher. 

WHAT'S THE TURNAROUND TIME FOR CUSTOM ORDERS?

Currently, about 6-8 weeks. It depends on a few factors including how complex of a gem search we have to do and intricacy of the design. 

CAN YOU CREATE SOMETHING WITH MY GOLD AND GEMSTONES OR DIAMONDS?

We offer limited reworks with client provided diamonds which you can read about here. We are unable to use client provided metals at this time. 

CAN YOU MAKE ME SOMETHING IN PLATINUM?

Absolutely! Let us know which style in particular you're interested in and we'll get back to you with pricing. It's generally $300-$500 additional for platinum.

CAN YOU MAKE ENGAGEMENT RINGS OUT OF MOONSTONE, OPAL, ETC?

We only work with diamonds, sapphires, spinels, emeralds, and rubies owing to their durability. You can read more about our stone choices here