FAQs

Order Information

Yes, we partner with Affirm to provide 3, 6, or 12 month financing options on items listed on the website. Contact us directly about payment plans for custom orders. 

Every item in our shop has current production times listed within the description. These dates are an accurate time frame for when to expect your order to be shipped by based on the day you purchase. The shipping speed depends on the option you select during checkout. If you require your item to be delivered by a specific day, we recommend letting us know in the order notes or reach out to us via email at hello@valeriemadison.com

A shipping email confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 48 hours for the tracking information to be updated in the tracking link provided.

Sure! Let us know in your order notes or at hello@valeriemadison.com that you'd like to pick up your order and we'll follow up to coordinate a pick-up time. 

Please contact us immediately to see if we can change your order. 

View our full return policy here.

General

We do not have a store front though we carry some of our styles and samples here in the studio. Most of our jewelry is made-to-order. Make an appointment to come by for viewing or visit one of our retailers to see our pieces in person. 

For the most accurate size, visit our studio  where we can size you at no charge. If you can't come in to our studio we encourage you to visit 1 or 2 local jewelry shops to be sized as sizing tools can vary between jewelers. We do not recommend guessing or measuring with a piece of string or paper. You can ready more about the interesting intricacies of resizing here.

Resizing may not be available for all styles and a fee may be charged (usually between $25-$75). Contact us in advance if you think you may need resizing later and we're happy to go over the details with you. 

Please don't hesitate to reach out if you don't see your ring size available. We can certainly accommodate most sizes as a custom order. 

Appraisals are available for $125. They are conducted by Seattle's top independent jewelry appraiser. Let us know if you would like your ring appraised and we can do this for you on your behalf and will send an invoice. 

Of course! You can read more information here.

We do not sell our rings unset. 

Sorry, not at this time. As much as we want to encourage others to hone in on their talents and take that leap of faith, we must spend our limited time prioritizing the clients we serve. 

Custom Orders

Yes, we do accept custom orders for engagement rings and wedding bands. More info on that here.

$2,000.

Currently, about 6-8 weeks. It depends on a few factors including how complex of a gem search we have to do and intricacy of the design. 

Unfortunately we don't offer this service at this time, however, we can scrap your metal for you with our refiner and use it as a credit towards your new jewelry piece. This can save you some costs but it is not usually significant. Unfortunately we are not able to use client-provided gemstones or diamonds.

Absolutely! Let us know which style in particular you're interested in and we'll get back to you with pricing. It's generally $300-$500 additional for platinum.