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FAQs

Order Information

DO YOU OFFER FINANCING?

Yes, we partner with Affirm to provide 3, 6, or 12 month financing options on items listed on the website. 

WHEN WILL MY ORDER SHIP?


Every item in our shop has current production times listed within the description. These dates are an accurate time frame for when to expect your order to be shipped by, based on the day you purchase. The shipping speed depends on the option you select during checkout. If you require your item to be delivered by a specific day, we recommend letting us know in the order notes or reach out to us via email at hello@valeriemadison.com

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

A shipping email confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 48 hours for the tracking information to be updated in the tracking link provided.

I LIVE IN THE SEATTLE AREA; CAN I PICK UP MY ORDER WHEN IT'S FINISHED?

Yes! You can choose in-store pickup at checkout. You'll be asked to choose a pick-up time when your order is complete.

CAN I MODIFY MY ORDER?

Please contact us immediately to see if we can change your order. Any changes to your order after 48 hours will incur a $50 change fee per our policy. 

WHAT IS THE RETURN POLICY?

View our full return policy here.

General

DO YOU HAVE A STORE FRONT?

Yes! You can visit our storefront in Madrona from Thursday-Saturday. To view our business hours and make an appointment, click here.

HOW DO I FIND OUT MY RING SIZE?

For the most accurate size, visit our studio. If you're unable to visit we recommend purchasing a ring sizers in your desired width. These sizers are the same that we use in-house and are sent with instructions on how to determine your measurement.

DO YOU OFFER RESIZING?

We offer resizing on all rings that are eligible for resizing. If you are unsure, please contact us.

Our resizing for stacking rings can be purchased here. Looking to resize a wedding band or engagement ring? Please follow this link to purchase.

WHAT IF I DON'T SEE MY RING SIZE LISTED?

Please don't hesitate to reach out if you don't see your ring size available. We can certainly accommodate most sizes as a custom order. Please note that any ring purchased outside of our sizes offered in the drop-down will be considered custom, and final sale.

DO YOU OFFER APPRAISALS?

Appraisals are available for $150. They are conducted by our Gemologist Lauren. Let us know if you would like your ring appraised as this service will add 5 business days to your timeline.
Appraisals are required for each ring or band and can be purchased here.  

DO YOU OFFER A WARRANTY?

Of course! You can read more information here.

I HAVE MY OWN STONE; CAN I PURCHASE YOUR RING AS A SETTING?

We do not sell our rings unset. 

CAN I PICK YOUR BRAIN ABOUT STARTING A JEWELRY BUSINESS?

Sorry, not at this time. As much as we want to encourage others to hone in on their talents and take that leap of faith, we must spend our limited time prioritizing the clients we serve. 

ARE YOUR METALS RECYCLED?

We’re committed to using recycled metals from legitimate sources. The only metal we are unable to verify as recycled, is that which is used in our chains.

ARE ITEMS SOLID GOLD?

Yes, all Valerie Madison pieces exclusively use solid gold. Products are never dipped, plated, or filled. All components including chains, earring posts and backs are solid gold.

Custom Orders

DO YOU ACCEPT CUSTOM ORDERS?

Yes, we do accept custom orders for engagement rings only. We currently offer diamonds and sapphires as center stones and require a procurement fee to begin sourcing a stone. To start the custom process, please fill out our questionnaire.

WHAT IS THE MINIMUM COST FOR A CUSTOM ORDER?

Our custom orders start at $2,500-$3,500. To inquire about a certain design or stone, please contact us.

WHAT'S THE TURNAROUND TIME FOR CUSTOM ORDERS?

We require 6-8 weeks in production once your stone is sourced. Depending on how complex of a gem search your project requires, custom orders are best to start at least 3 months in advance. 

CAN YOU CREATE SOMETHING WITH MY GOLD AND GEMSTONES OR DIAMONDS?

We offer limited heirloom reworks with client provided diamonds. We are unable to use client provided metals or stones outside of diamonds at this time. 

CAN YOU MAKE ME SOMETHING IN PLATINUM?

Absolutely! Please find all of our platinum offerings here. If you have a specific request, please contact us.

CAN YOU MAKE ENGAGEMENT RINGS OUT OF MOONSTONE, OPAL, ETC?

We only work with diamonds and sapphires based on their durability. You can read more about our stone choices here