Here are some answers to our most common questions. If you can't find your answer, please feel free to use the form on the right to send us a message or give us a call at (206) 395-6359 M-F 10am-6pm PST.
How do I know if my order has shipped?
Once your order has been successfully processed, you will receive an order confirmation via email. A similar confirmation will be sent when your order has shipped. This confirmation will include the tracking number for your package. Please allow up to 24 hours for the tracking information to be updated in the tracking link provided.
Every item in our shop has current production times listed within the description. These dates are an accurate time frame for when to expect your order to be shipped by based on the day you purchase. The shipping speed depends on the option you select during checkout.
Can I modify my order?
Please contact us immediately to see if we can change your order.
What is the return policy?
We can help you with that here.
Do you accept custom orders?
Yes! More info on that here.
Kindly note that:
If you are only looking to modify a current design with a different metal or different stone, let us know and we can let you know what's possible.
- Custom orders start at $1000 with a 50% non-refundable deposit required.
- Our lead time is currently 5-6 weeks.
- Custom orders are final sale and cannot be returned.
Can you create something with my gold and gemstones or diamonds?
Unfortunately we don't offer this service at this time, however, we can scrap your metal for you with our refiner and use it as a credit towards your new jewelry piece. This can save you some costs but it is not usually significant. Unfortunately we are not able to use client-provided gemstones or diamonds.
How do I find out my ring size?
If you are in the Seattle area we can size you free of charge if you'd like to visit our studio. If you can't come in to our studio we encourage you to visit 1 or 2 local jewelry shops for a complimentary sizing as sizing tools can vary between jewelers. We do not recommend guessing or measuring with a piece of string or paper. Resizing may not be available for all styles and a fee will be charged (usually between $25-$50). Resizing can also be done with a local repair jeweler if you are not in the Seattle area.
Where can I see your items in person?
We currently sell online with plans to offer our jewels in stores soon. Learn more about visiting our Seattle studio to see pieces in person here.
Are your items made of real gold? What is recycled gold?
Our jewelry is made with solid gold and is never hollow, plated, or dipped. Our recycled gold is of the same quality as traditional gold and comes from gold refined from estate jewelry, electrical components, etc. You won't be able to tell the difference visually but you'll know that it was sourced in an eco friendly manner.
Can you make me something in platinum?
Yes! Many pieces are available in platinum by request. Contact us to discuss which style you are interested in and we can send you a quote.