Pick-Up & Shipping
In-store pickup is available for all items. Select 'local pickup' at checkout and we will contact you to schedule your pickup from our Madrona, Seattle location.
All packages are shipped fully insured via FedEx.
Please ensure your mailing address is correct at checkout. We are unable to reroute shipments so if an order is returned due to an invalid address it will be processed as a return or subject to additional shipping fees for return processing and a second outgoing label. We ask that you please contact FedEx directly for any questions related to delivery.
A few more notes:
- Orders over $250 require a signature for delivery unless explicitly requested at the time of order.
- Invoices are emailed but are not included in the box in case your order is a gift.
- We do not ship to APO or military bases per FedEx limitations.
- We do not ship on weekends or holidays.
- We cannot guarantee specific delivery dates due to the possibility of unforeseen events that affect FedEx, though we do our best!
- For orders under $2,000 we encourage our customers to register for FedEx Delivery Manager. This gives residential package recipients more control over their deliveries, and allows recipients to receive alerts, request a hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. Learn more at fedex.com/delivery.
|Estimated Delivery Time
|2 business days
|2 business days
|1 business day
|1 business day
FedEx Overnight*Delivery times do not include production times.*
All international orders are FINAL SALE and ineligible for a refund/exchange. For international orders, we have found FedEx International Priority® to be the most efficient and dependable shipping option with faster Customs clearance.
Generally, rates average from $80-$160 for common international destinations and the shipping speed is 2-6 business days (not accounting for customs clearance and customs-related delays).
We ship regularly to the following countries below. If you don’t see your country please contact us with your desired complete shipping address, we might be able to help.
Australia, Austria, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Ukraine, Malaysia (Kuala Lumpur), Hungary, Iceland, Bermuda, Costa Rica, Japan, Singapore, United Kingdom, United States (Puerto Rico).
International customers, please note:
Import duties, taxes, and charges are not included in the item price or FedEx shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing or consult with an online duty calculator to get an approximate estimate. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse these for additional shipping charges. Returned packages from FedEx due to failed delivery will be subject to additional shipping fees for return processing, a second outgoing label and customs fees.