The Valerie Madison website and web store are offered to all users only upon acceptance of all Terms of Service and policies stated herein and elsewhere throughout this website via hyperlink. By accessing and/or ordering from the Valerie Madison website you engage in and agree to these terms and conditions. If you do not agree with them, you may not use and/or access this website. We reserve the right to refuse service to anyone for any reason at any time.
All deliveries, services and information provided shall be performed according to Valerie Madison's terms and conditions. Unless an authorized Valerie Madison representative has explicitly agreed to the validity of the terms and conditions in writing, no provisions which conflict or deviate from our terms and conditions will be recognized or honored.
The Valerie Madison web store aims to provide high quality jewelry to you, the consumer. Purchases made on this website are for the personal or gift use of the purchaser only. Re-sale, commercial purposes, or any other commercial benefit is prohibited. Additionally, no Valerie Madison products may be used for any illegal or unauthorized purpose. In-stock, Custom or Design Your Own Engagement rings are not eligible for discounts.
We reserve the right not to accept your order if we are unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We strive to keep your orders as well as payments as secure as we can, however, in the case of third party unauthorized access to any customer data, we will not be held responsible for any loss on your side.
Orders may be placed online at www.valeriemadison.com at any time. Our items are made to order and will ship within the processing times noted on the individual jewelry listings. Items in stock will ship immediately. You will be notified via email when your order ships and we will provide your package's tracking number for your reference. Valerie Madison reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Valerie Madison.
Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window. We will notify you if the production time is longer than usual.
We ship to most countries. Customs fees are the responsibility of the buyer as these fees may or may not be charged and are unpredictable.
Sales tax is applicable on all orders shipped within Washington at the current local rate. Orders shipped outside of Washington are not liable for sales tax.
We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it may not be completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Please note that we have made every effort to render product information, measurements and colors accurately. However, due to the various displays and color capabilities of computer monitors, the color and/or representation might not be exactly the same as the actual item. We cannot be responsible for the color accuracy of your computer monitor.
All total carat weight provided is estimated and can be within .05 carats of the stated weight.
Valerie Madison Fine Jewelry and any other product or service name or slogan contained in our site are trademarks of Valerie Madison and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Valerie Madison or the applicable trademark holder. All other trademarks, registered trademarks, product names and Valerie Madison names or logos mentioned in our site are the property of their respective owners.
This policy is effective as of May 20, 2022.